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Help with your card

Refunds

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How long will the refund on my debit card take?

If you are expecting a new debit card, it should be with you within 5 working days. If you do not receive your card in that time, please contact us.

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Frequently asked questions

How do I ask for a VRP / variable recurring payment / VRP non-sweeping or non-sweeping refund?

How can I get my money back from my closed card that has a credit balance?

I've cancelled or returned the goods or services, but haven't received a refund

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