Manage your home insurance

Register a new claim, or follow up an existing claim.

Call about a claim - 0161 570 0239

Make a claim

• Renew your policy.
• Update your policy/address details.
• Request or upload documents.

Manage your policy

Customer service

0161 570 0163

Here is how to make a claim or contact us about an existing one. Please refer to your policy documentation to confirm what cover you have.

• For home insurance, you can make a new claim on-line or by calling us on 0345 246 2105 (+44 (0) 1423847586 from outside the UK). You can also speak to us about an existing claim using the same numbers. Opening hours are: Monday to Friday 8am – 6pm, Saturday 9am – 12.30pm.

We do understand that emergencies can happen at any time, so should you need help outside of these times, we have you covered with our out of hours service. This is available on the same number and they can provide advice and help should you need it outside of our opening hours; 24 hours a day, 7 days a week.

• For Legal Expenses, 0800 533 5258. Our lines are open 24 hours, 365 days a year.
• For Home Emergency, please call us for this on 0345 246 2105. Lines are open 24 hours, 365 days a year.

For Legal advice, tax advice service, medical healthcare, counselling and financial advice helplines, please call us on 0345 246 2106 or +44 (0) 1423 847586 from abroad. Lines are open 24 hours, 365 days a year.

To make a motor insurance claim, you can make a new claim on-line or call us on:

0345 246 2105
(Relay UK: 18001 0345 246 2105)
8am – 6pm Monday to Friday
9am – 12.30 Saturday

Breakdown assistance (if selected)

In the UK: 0800 533 5218 (Relay UK: 18001 0800 533 5218) In Europe: +44 (0) 1423 847586
24 hours a day, 365 days a year

Legal expenses

0800 533 5258 (Relay UK: 18001 0800 533 5258)

To make a pet insurance claim, you can make a new claim on-line or call us on:

0345 246 2105 (Relay UK: 18001 0345 246 2105)
24 hours a day, 365 days a year

Helpline (for legal advice, to find a vet/pet minder, or for bereavement counselling)

0800 533 5258 (Relay UK: 18001 0800 533 5258)
24 hours a day, 365 days a year

If you are an existing Premier insurance customer (car, pet or home) you can call us on this number to discuss renewal or amend your policy details.

Telephone: 0345 246 2105 
Relay UK: 18001 0345 246 2105

8am – 6pm Monday to Friday
9am – 2pm Saturday

Register a new claim, or follow up an existing claim.

Call about a claim - 0345 246 0452

Make a claim

Call us

Please call us on 0345 246 0452 to discuss the change you'd like to make. Our team will be able to help you as soon as they can.

Lines are open:

Monday to Friday 8am-8pm,

Saturday 9am-5pm,

Sunday 10am-5pm and

Bank holidays 8am-6pm (excluding Christmas Day and New Year's Day)

Change your automatic renewal preference.

Change your preference

Here is how to make a claim or contact us about an existing one. Please refer to your policy documentation to confirm what cover you have.

• For buildings, contents, or personal possessions, you can make a new claim on-line or by calling us on 0345 246 0452 (Replay UK: 18001 0345 246 0452), opening hours are: Monday to Friday 8am – 8pm, Saturday 9am – 5pm. For existing claims, use the same number. Our hours for existing claims are: Monday to Friday 9am – 5pm, Saturday 9am – 2pm.
• For Family Legal Protection / Legal Protection, please call us on 0345 246 0439 (Replay UK: 18001 0345 246 0439). Our lines are open 24 hours, 365 days a year.
• For Home Emergency, please call us for this on 0345 301 6248 (Relay UK: 18001 0345 301 6248). Our lines are open 24 hours, 365 days a year.

0345 878 6021

(Relay UK: 18001 0345 878 6021)

If your home cannot be lived in due to damage caused by fire, flood or escape of water; or something needs to be done to secure the property i.e. damage to locks, windows or doors following theft, attempted theft, vandalism or malicious acts.

24 hours, 365 days a year.